Salon Terms and Conditions
At the PB Unique Beauty All of our staff are fully qualified in all treatments they carry out.
We have a salon policy for individual professional indemnity insurance, public and product liability and employer’s liability. Our current insurance is with Bazley Insurance Dac and underwritten by LLOYD’s Underwriters.
All certificates are available at the salon, including insurance policy. These can be viewed by anyone who wishes to them.
Health and safety
Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer.
PB Unique Beauty takes health and safety very seriously. We have a full policy set out in our salon folder along with a risk assessment and fire risk assessment and Covid 19 risk assessment.
In the Interest of client safety all vulnerable people will be taken in salon 1 this includes anyone with a disability or under the age of 16.
Should a fire occur do not delay exiting the building via the front door.
We operate a recycling policy within the premises in line with government legislation.
Punctuality and Courtesy
Arriving late may interfere with your treatment. All appointments will end at their scheduled time, so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.
Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.
Services and price list
All services and prices may be subject to change. For our latest prices and services please check our website. Treatment times can include consultation, dressing and undressing time. Please ask for details.
Please note 48 Hours notice is required for all cancellations, otherwise the total treatment price will be charged. Cancellations should be made by calling us on 07824048489 or email firstname.lastname@example.org
For repeat offenses of ‘no show’ appointments clients will have to prepay their appointments at the time of booking.
For treatments costing more than £100 a 50% deposit will be required at the time of booking. This can be changed to another appointment or refunded when the correct cancelation notice is given of 48 hours. For cancelations withing 24 hours of booking time or “no show“ appointments would result in the loss of 50% deposit.
Purchase of Retail Products
Beauty products available at the salon must be paid for in full at time of purchase.
Prepaid packages of Treatments
Treatment packages must be paid for upfront by the second treatment to qualify for offers and discounts. Unless it is discussed with the staff where we can consider instalments plans.
All promotional prices would not be eligible in conjunction with package prices.
We strongly recommend to book a consulation prior to any treatments, to make sure that choosen treatment is approripate for you.
Our fully qualified staff will be able to assess you and offer the best available treatment for your current needs. In very rare ocassions we may decline to proceed with the tretatment, if we assess that it might not be safe for you to have.
As experienced beauty salon we are asking you to be honest with us in regards any previous illnesses, ongoing treatments, current medication, allergies and any other assessments that you already had prior coming to our salon. This is for your safety and our safety in order to avoid any complication at the point of treatment.
At the time of the treatment we will inform you of the procedure and what you may expect afterwards. If you choose any invasive treatments i.e microneedling you may excpect for your skin to be red/ sore and swollen at the place of treatment, which is normal and go away with the healing time. However, we will advise you accordingly to the choosen treatment.
We reserve the right to alter prices without prior notice.
Smoking and vaping
Please note that it is illegal to smoke or vape anywhere in the Salon.
You will find a copy of this on our desktop website
Who we are
PB Unique Beauty LTD is registered in the United Kingdom Companies House ;Company number 14951243
Registered office address
Unit E1 K G Business Centre Kingsfield Close, Kings Heath Industrial Estate, Northampton, England, NN5 7QS
The information we collect and how
At PB Unique Beauty we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.
For transparency, listed are the business services we provide and how each service uses the information we collect. Beauty related services:
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred colour formula codes, how you like your coffee and who your favourite therapists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders:
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews:
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so.
Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.
Data processors and data locations:
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise.
You may contact us at email@example.com to:
• Request information we have stored about you.
• Request we remove all identifying information about you.
• Make a complaint.
Please inform your therapist of any medical conditions including pregnancy prior to booking as some treatments may not be appropriate for you. Certain medications may also prevent you from being suitable to certain treatments. A client consultation will be carried out on your first visit to ensure your safety. Clients must inform the salon if anything changes to their personal information or medical history.
In the interest of comfort of all our clients, please refrain from using a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.
Please understand that we cannot accommodate children under 16 unless supervised by an adult during your treatment. Please inform a member of staff prior to your treatment if you wish to bring a child to your appointment.
Please understand that we cannot accommodate animals in the salon for health and safety. Assistance dogs are permitted. Please advise us in advance if you will be accompanied by an assistance dog.
Most credit and debit Cards are accepted, or cash. All prices include value added tax at a current rate.
We use online payments through Paypal. If you would like to use PayPal Credit you are more than welcome to use such option at the point of booking.
Bookings that cost £100 or more require 50% deposit will be required at the time of booking and full payment will be required 48 hours before scheduled appointment. Cancelations within 24 hours will require full payment. Cancellations within 48 hours will incur the loss of the 50% deposit.
Patch testing may be required for several treatments including moles, brow lamination and eyelash tinting, using chemical peelings and any other products. On other occasions we may suggest a patch test to ensure the safety of the client.
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.
Any unclaimed items will be given to charity.
We always endeavour to provide 100% customer satisfaction and if our customers are not happy we want to know how we can make you happy. When having a treatment at PB Unique Beauty it is ‘At Will’ and this is confirmed with the consultation card.
In the event that that PB Unique Beauty may be at fault or a service does not live up to industry standard we want to know about it so we can put it right.
Clients that are not happy with a service should be resolved with the therapist providing the service immediately or as soon as they become aware they are not satisfied within a reasonable time frame.
Should a problem not be resolved then a supervisor/manager will get involved. We will always offer an alternative therapist/treatment to resolve any issues. This may not be at the time of booking if there are no available appointments.
In the last instance a complimentary service to the same value or and upgraded version should be issued to the client. Only in exceptional circumstances a refund should be offered.
All complaint should be recorded in writing and send to: firstname.lastname@example.org so it can be dealt with accordingly. We aim to respond to any complaints with 14 working days.
All design, text, graphics and arrangement thereof are the copyright of PB Unique Beauty or of other copyright owners. Any unauthorised reproduction of the contents of this site without the prior written permission of PB Uniuqe Beauty is strictly prohibited.